Return Authorization

"*" indicates required fields

1. Submit this form, and, if your product is within the warranty period, we'll send you a Return Authorization (RA).
2. Print out the RA and send it to us along with the defective product, using FedEx, UPS, or some other trackable method. Please send us the tracking info for your return.
3. When we receive your return, we'll inspect it. If we find that the fault is covered under our warranty, we will either repair it or replace it.
4. We'll ship your repair/replacement back to you.

Please allow 1-2 weeks from when we receive your return. For faster service, select our advance warranty replacement program at the bottom of this form.

Name*

First Last

Company / Organization

Phone*

Email Address:*

Enter Email Confirm Email

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Return Item Information

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Purchase Invoice Number

Product(s) to Return

Select all that apply. Need to return multiple units of a given item? Just click the plus sign to add a new row.

How to locate your serial number (always white numbers on a black background):
GLO 1, GLO 2, or Gotham Headphone: bottom corner of right-ear cup
GLO 3 Headphone: inside of headband, or on top of ear cup (swivel on hinge to reveal)
BYO Receiver: inside of battery compartment
Blade or Bolt Transmitter: rear panel
Squid Chargers: no serial number

BYO

Serial Number

Description of Problem

GLO 1

Serial Number

Description of Problem

GLO 2

Serial Number

Description of Problem

GLO 3

Serial Number

Description of Problem

GOTHAM

Serial Number

Description of Problem

BLADE 2

Serial Number

Description of Problem

BLADE 3

Serial Number

Description of Problem

BOLT 2.1

Serial Number

Description of Problem

BOLT 2.2

Serial Number

Description of Problem

GLO 2 SQUID CHARGER

Serial Number

Description of Problem

FITNESS AUDIO E-MIC

Serial Number

Description of Problem

FITNESS AUDIO FM41

Serial Number

Description of Problem

FITNESS AUDIO AEROMIX MINI

Serial Number

Description of Problem

FITNESS AUDIO AEROMIX 2+2 MIXER

Serial Number

Description of Problem

FITNESS AUDIO AEROLINK BLUETOOTH RECEIVER

Serial Number

Description of Problem

Check here to request an advance warranty replacement.

Under Sound Off's advance warranty replacement program, the warranty replacement unit is shipped without waiting for the defective product to be received. If requesting an advance replacement, you will be sent directly to our credit card authorization form upon submitting this form. You must complete the credit card authorization form and click the emailed verification link, or we will not ship the advance replacement. In the event that we do not receive your defective product within one week, we may charge your card for the warranty replacement unit at full purchase price plus shipping. Advance replacement requests are subject to review by Sound Off.

I have a specific need-by date

Need-By Date:*

Advance replacements normally ship via FedEx Ground within two business days from our San Deigo, CA warehouse. If you have a specific need-by date, enter it here, and we will do our best to deliver on or before that date. Please note that EXPRESS SHIPPING FEES MAY APPLY if we have to expedite the shipment in order to meet your requested date.

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Check here to certify that you have signed and submitted the secure Credit Card Authorization form above (if you do not already have an Adobe Account, you may receive a confirmation email containing a link which you must click before the secure form is submitted).

"*" indicates required fields

Rental Details

Event Start Date:*

Delivery will be scheduled at least one day before your start date.

Event End Date:*

Return pickup will be scheduled on the next business day after your end date.

Event Start Time:*

For bookings with a short lead time, this will help us to coordinate the delivery of your equipment.

What type of event will you be hosting?*

Select an option for more information about each category.

What type of dance party?*

What fitness & wellness modality?*

What audio / video application?*

Tell us more about your event:*

Will you need a microphone?*

If so, we'll include a hand-held mic with each transmitter.

Yes

Do you already have a microphone and mixer?*

Yes

How many headphones do you need?*

Please enter a number from 15 to 5000.

How many transmitters do you need?

You will need 1 transmitter for every audio source played simultaneously, i.e., a yoga class with 1 yoga instructor would require 1 transmitter, and a dance party with 3 DJs would require 3 transmitters. Please note that each transmitter must be on a separate channel.

How many transmitters do you need?*

You will need 1 transmitter for every audio source played simultaneously, i.e., a yoga class with 1 yoga instructor would require 1 transmitter, a dance party with 3 DJs would require 3 transmitters, and 10 breakout sessions at a conference would require 10 transmitters. Please note that each transmitter must be on a separate channel.

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Transmitter Total

What will you be using as your audio source?*

Phone or Laptop

Mixer or DJ Controller

Other

Will you have access to electrical power at your event?*

If not, we'll make sure that your transmitter is a battery-powered model (which ships fully charged).

Yes

Will you be using the headphones for more than 8 hours?*

If so, we'll include chargers in your order.

Yes

Contact Information

Are you an individual, or an organization?*

Individual

Organization

Name:*

First Last

Email Address:*

Enter Email Confirm Email

Cell Phone:*

Please include country code if outside North America. By entering your number, you agree to receive calls and/or text messages from Sound Off.

Organization Name:*

Organization Type*

Organization Website:*

Shipping & Delivery Info

Where is your delivery location?*

United States

Canada

Another country

Is this address commercial or residential?*

Commercial

Residential

Venue Name:*

Check this box if this address is a short-term rental property (AirBnB, VRBO, hotel, etc.)

Yes, this address is a short-term rental property

US Location:*

Street Address City State ZIP Code

Canadian Location:*

Street Address City Province Postal Code

International Location:*

Street Address City State / Province / Region ZIP / Postal Code Country

Additional Information

Is there anything else you'd like to tell us?

How did you hear about us?*

Please let us know who referred you!*

Promotional Code

Any eligible discounts will be applied to final invoice.

By submitting this form, you agree to receive email communication from Sound Off, which may include marketing content. You may update your preferences or opt-out at any time.

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"*" indicates required fields

Event Details

Excited to start silencing your next event? We are too! Complete the form below to get a custom quote and reserve your event date. Not quite ready to book? No worries. Check out our Upcoming Events and Clients pages to learn more, or feel free to contact us with questions.

Event Start Date:*

Event End Date:*

Event start time*

Event end time*

What type of event will you be hosting?*

What type of dance party?*

What fitness & wellness modality?*

What audio / visual application?*

What kind of virtual event are you interested in?*

Tell us more about your event!*

Sound Off DJ Packages*

Add live, on-site Sound Off DJs or pre-curated Phantom DJ mixes to provide the soundtrack to your event.

Let us know if you'd like to request particular genres for the live Sound Off DJ(s):

Please choose a genre for your phantom DJ:*

Please choose a genre for your first phantom DJ:*

Please choose a genre for your second phantom DJ:*

Please choose a genre for your third phantom DJ:*

Sound Off Fitness & Wellness Packages*

Add live, on-site Sound Off Instructors and Fitness/Wellness DJs to provide the soundtrack to your event.

Time Zone*

How many attendees are you expecting?*

How many headphones will you need?*

Please enter a number from 10 to 5000.

How many transmitters will you need?*

You will need 1 stereo transmitter for every audio source played simultaneously; i.e., a movie night with 3 screens would require 3 transmitters, and 10 breakout sessions at a conference would require 10 transmitters.

Will your event be indoors or outdoors?*

Indoors

Outdoors

Will you have access to electrical power at your event?*

Yes

Is this a public event or a private event?*

Public Event

Private Event

Venue Information

Venue Name

Venue Location*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Contact Information

Are you an individual, or an organization?*

Individual

Organization

Your Name*

First Last

Email Address*

Enter Email Confirm Email

Cell Phone*

Please include country code if outside North America. By entering your number, you agree to receive calls and/or text messages from Sound Off.

Organization Name*

Organization Type*

Organization Website*

Additional Information

Any additional details, special requests, questions or comments?

How did you hear about us?*

Let us know who referred you!*

Promotional Code

Any eligible discounts will be applied to final invoice.

By submitting this form, you agree to receive email communication from Sound Off, which may include marketing content. You may update your preferences or opt-out at any time.

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Name

This field is for validation purposes and should be left unchanged.

"*" indicates required fields

Name:*

First Last

Company / Organization:

Organization Type:*

Organization Website:

Email Address:*

Enter Email Confirm Email

Best number to reach you:*

Please include country code if outside North America.

How are you planning to use the headphones?*

What type of dance party?*

What fitness & wellness modality?*

What audio / visual application?*

Please tell us more about your use:*

How often do you plan on using your headphones?*

Will you be using the system outdoors?*

Yes

Will you have access to electrical power?*

Yes

What will you be using as your audio source?*

Phone or Laptop

Mixer or DJ Controller

Other

Do you already have audio equipment?*

Yes - I have a mic and/or mixer

What model microphone (if any) do you already have?*

Please be as specific as you can; for example, "Shure BLX-FH31" or "Sennheiser EWD ME-3".

What model of mixer (if any) do you already have?*

Please be as specific as you can; for example, "Mackie Mix5" or "Aeromix 2+2"

Number of Headphones:*

Please enter a number less than or equal to 5000.

Number of Transmitters:*

You will need 1 transmitter for every audio source played simultaneously, i.e., a yoga class with 1 yoga instructor would require 1 transmitter, and a silent disco with 3 DJs would require 3 transmitters.

Number of Transmitters:*

You will need 1 transmitter for every audio source played simultaneously, i.e., a yoga class with 1 yoga instructor would require 1 transmitter, a silent disco with 3 DJs would require 3 transmitters, and 10 breakout sessions would require 10 transmitters.

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Transmitter Total

In-hand Date

If you will need equipment delivered on or before a certain date, please enter it here.

Location:*

City State / Province / Region ZIP / Postal Code Country

Any additional details, special requests, questions or comments?

How did you hear about us?*

Please let us know who referred you:

Promotional Code:

Any eligible discounts will be applied to final invoice.

By submitting this form, you agree to receive email communication from Sound Off, which may include marketing content. You may update your preferences or opt-out at any time.

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Name

This field is for validation purposes and should be left unchanged.

Name:*
First Last
Email Address:*
I'd like info about events in:*
Select your state:*
I'd like to receive the following newsletters:
- SOUND OFF LIVE — Upcoming experiences by city (Weekly)
- TONED // TUNED — Fitness, wellness, music and more (Monthly)
- INSPIRE by SOUND OFF — Company news, partner features and pro tips (Quarterly)
I enjoy activities like:
- Silent Disco
- Yoga & Wellness
- Fitness
- Cinema
- Corporate & Private Parties
- Seasonal Activities

Name:*
First Last
Email Address:*
Email
This field is for validation purposes and should be left unchanged.